Frequently Asked Questions
Ordering from Monte Christo Trade Corp is easy and safe.
Retail merchandise: Once you’ve found the item you would like to purchase click on “Add to Cart” button to place it in your shopping bag. Follow the directions through the checkout process to complete the order. Your order will not be placed until the very end of checkout process, when you will be asked for your credit card information.
For custom orders, please fill in all required personal information in the designated fields. After filling in the required fields, go ahead and fill out a custom purchase order form and submit your order. Once we receive notice of a new order, we will immediately get back to you with a confirmation.
Yes, it is safe to order on montechristocorp.com. All our customer information, as well as the intellectual property in custom orders, is kept strictly confidential.
We ship online orders all over the United States and internationally. For each address within the United States, the following charges apply:
- Ground shipping – $7. Please allow 4-5 business days. Items ordered together may not always ship together.
- Next-day delivery – $30 without signature confirmation or $35 with signature confirmation. Sunday and holiday delivery is not available. Next-day delivery is not offered for custom orders.
Please allow an additional 1-2 days for delivery of machine-engraved items.
Turnaround time depends on the quantity and complexity of the order design and can take anywhere from 5 to 20 business days.
Yes, we provide international shipping services.
All Monte Christo Trade Corp. purchases arrive in the signature box.
For assistance with any inquiries, please call (213) 629-2958 during our regular work hours M-F 9am-6pm. Our representative will work with you to answer any questions you may have. All customers are also welcome to schedule an in-person appointment. Our address is 707 S Broadway, suite #901, Los Angeles, CA 90014.
Yes, at our Los Angeles factory address.
To check on the status of an order or to verify shipments, please contact Customer Service at (213) 629-2958 during our regular work hours M-F 9am-6pm.
If you are not completely satisfied with your purchase, you may return the item within 30 days only if there is a manufacturing mistake or a quality problem. Item must be in its original packaging and in perfect, unused condition. Buyer must send us an email 7 days prior to returning the item and make a note of the defect or issue. Shipping costs will not be refunded.
No, all purchases on montechristocorop.com are final, unless the item has a manufacturing or quality issue.
We work with all types of metals including, but not limited to, gold (24K, 18K, 14K, 10K, 8K), silver, bronze, brass, aluminum, copper, stainless steel, and base metal. We do all types of stone settings including micro pave. Furthermore, we have chain-making equipment and can manufacture all kinds of chains in gold (24K, 18K, 14K, 10K, 8K), silver, and brass.
Engraving frequently asked questions
Yes, all items can be optionally custom engraved. To engrave ready merchandise please contact customer service either by email at email@example.com or by phone at (213) 629-2958. Engraving specifications must be sent in ai. file format to firstname.lastname@example.org, with a detailed description of the desired engraving.
If the item has enough physical space to be engraved, then it is possible to engrave more than three initials.
Engraved items cannot be returned. For more information please contact our customer service at (213) 629-2958.
Care and repair Frequently asked questions
If your purchased item incurs damages, please contact our customer service either my email at email@example.com or phone at (213) 629-2958 to get it repaired . You may ship the item back to our office at 707 S Broadway, Suite 901, Los Angeles CA, 90014. If the damages are not a result of poor quality, packaging, or manufacturing, the client will get charged for repairing services. Shipping costs will not be refunded.
To check the status of your repairs please contact our customer service either by email at firstname.lastname@example.org or by phone at (213) 629-2958.
In-store pick up frequently asked questions
In-store pickup of online orders is available at 707 S Broadway, Suite 901, Los Angeles, CA 90014.
Depending on the complexity of the order, it normally takes from 5 to 20 business days to complete the order.
You will be notified by customer service either via email or by phone.
Questions about our manufacturing methods
We also support CAD production. For these methods, we require sketches and detailed measurements of all order designs. Once we have that information, we can provide 3D CAD designs for your review and approval, after which we will print the wax and cast it (as a single piece or as a mold master for mass production).